The most powerful learning comes from direct experience. But what happens when we can no longer observe the consequences of our actions? Herein lies the core learning dilemma that confronts organizations: we learn best from experience but we never directly experience the consequences of many of our most important decisions. The most critical decisions made in organizations have systemwide consequences that stretch over years or decades.
From the Book The Fifth Discipline: The Art and Practice of the Learning Organization, 1990, ISBN 0385260946
Copyright © 1990 by Peter M. Senge.