“Well put, Bill. You've just described ‘technical debt’ that is not being paid down. It comes from taking shortcuts, which may make sense in the short-term. But like financial debt, the compounding interest costs grow over time. If an organization doesn't pay down its technical debt, every calorie in the organization can be spent just paying interest, in the form of unplanned work.”
From the Book The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win, IT Revolution Press, 2013, ISBN B00AZRBLHO
No. 296