One fact recurs repeatedly in all of this research: the key managerial processes are enormously complex and mysterious..., drawing on the vaguest of information and using the least articulated of mental processes. These processes seem to be more relational and holistic than ordered and sequential, and more intuitive than intellectual; they seem to be most characteristic of right-hemispheric activity.
From the Book In Search of Excellence: Lessons from America”s Best-Run Companies, 1976, ISBN 0446385077
Copyright © 1976 by Thomas J. Peters and Robert H. Waterman, Jr.
No. 171