...note that this implicit recognition of the right-side traits by the excellent companies is directly at the expense of more traditional left-brain business practices: causes to fight for are a long way from thirty quarterly MBO objectives. The intimate team or small division ignores scale economies. Allowing freedom of expression by thousands of quality circles flies in the face of the ‘one best way’ of traditional production organization.
From the Book In Search of Excellence: Lessons from America”s Best-Run Companies, 1976, ISBN 0446385077
Copyright © 1976 by Thomas J. Peters and Robert H. Waterman, Jr.