I think my copy of that book is in my office at home. As I jot a quick reminder to look for it, he continues, “Goldratt taught us that in most plants, there are a very small number of resources, whether it's men, machines, or materials, that dictates the output of the entire system. We call this the constraint — or bottleneck. Either term works. Whatever you call it, until you create a trusted system to manage the flow of work to the constraint, the constraint is constantly wasted, which means that the constraint is likely being drastically underutilized.”
From the Book The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win, IT Revolution Press, 2013, ISBN B00AZRBLHO
No. 291