Underlying Intent of Process Improvement

We are constantly reminded that just doing things to get ISO 9000 certification or CMM levels is not enough. You have to take the underlying intent seriously. You have to make getting a result uppermost, not getting a certificate.

From the Book Dare to be Excellent: Case Studies of Software Engineering Practices That Worked, 1999, ISBN 0130811564

Copyright © 1999 by Prentice-Hall, Inc.


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